Terms & Conditions
By purchasing a ticket, you confirm that you have read, understood, and accept the following terms and conditions:
Weather and Cancellation Policy
We do not guarantee that your tour will take place at the scheduled time. Schedules may change without notice for various reasons, including but not limited to bad weather, technical disruptions, the availability of marine mammals, or the minimum passenger numbers being achieved. Scheduled times do not form part of your contract with us. We reserve the right to cancel, change a tour, or replace any boats at any time in the interests of passenger safety. Weather and sea conditions can change quickly, which may alter your tour status at any time. In rough sea conditions, the boat captain may increase child age limits, place restrictions on, or refuse to carry passengers with medical conditions and limited mobility and passengers who are pregnant.
Health and Safety Policy
We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is practicable and safe for you to participate in the tour. Before you make any booking, you must tell us if you (including all participants in your booking) suffer from any illness, disease, or other mobility or medical condition which may make it impracticable or unsafe for you, or other passengers, to participate in the tour, or if you think you could be affected by adverse sea and weather conditions. All tours carry a degree of risk, and by participating in the tour we provide, you expressly assume those risks personally. You are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages, or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder. To ensure maximum safety and enjoyment of the tour by yourself and other passengers, you must follow all reasonable instructions our staff gave before, during, and after the tour and agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your possessions. Even if you have a booking, we may refuse to carry you if we reasonably believe that carrying you may put the safety of the boat, or the safety or health of any person in the boat, in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew of the boat relating to safety or security, or if you require special assistance. You have not previously made arrangements for such assistance, or if you are drunk or under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs.
Public Health Policy
We reserve the right to only provide our services to you per any applicable legislation and/or the U.S Government's most current public health advice regarding any pandemic infectious diseases.
Check-in deadlines apply and may be strictly enforced. To help us get your tour away on time, ensure you are at the departure point by the time specified. You will not be able to check in after the check-in deadline. Arrival after check-in may result in losing your tour and the entire fare paid. The boat will not be held for you if you arrive late at departure. We are not liable to you for any direct or indirect loss or damage you may suffer due to your late arrival at either check-in or departure point.
There is no guarantee that whales will be seen on your tour. If your tour does not see a whale, we guarantee to refund 80% of your tour cost. This refund guarantee does not apply to Nature Cruises (i.e., tours not focused on Whale Watching).
To avoid doubt, a whale, as defined by the Marine Mammals Protection Regulations 1992, means all species commonly known as whales; and includes baleen whales, sperm whales, beaked whales, killer whales, and pilot whales.
The name Whale Song Enterprises will appear on cardholder statements for bookings made through this website.
If we cancel your tour, a full refund will be given. Please note when booking through a third-party seller and not directly with us (Whale Song Enterprises), your refund will be processed back to them. You will then need to contact them directly for your refund.
Booking Cancellation or Changes
To cancel or change your booking, please contact us by: phone or email (See at bottom of page
Please Note the Following:
No charge applies to any booking changes made
No booking fee is charged
No credit card transaction fee is charged
No refunds will be given in the event of your failure to notify us of your cancellation 48 hours before the check-in time
We accept VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS, CARTESBANCARIES, DISCOVER, VISA ELECTRON, MAESTRO AND UNION PAY credit cards. Apple Pay payments are available online and at the point of sale.
By purchasing a tour ticket, you are saying that you understand and accept the above terms and conditions and also that you:
Agree that the terms and conditions bind your successors, executors, administrators, and next of kin;
agree, to the maximum extent permitted by law, not to commence any litigation or proceedings in any country concerning the risks and perils of the tour and to indemnify us against any such claims;
consent to receive medical treatment in the case of injury, accident, or illness during the tour and to indemnify us against any claims in respect of this treatment;
agree that any photographs, films, sound, video, or other recordings taken of events or people by anyone during the tour will not be used in any promotion or advertising without our consent. However, we may use such images or recordings at our complete discretion without any prior approval;
confirm that the email address you have provided belongs to you or is authorized for your use and that you consent to us sending to you, from time to time and until you unsubscribe, marketing information (including surveys) concerning our business and your experience with us;
agree that this Agreement is governed by U.S law and the exclusive jurisdiction of the U.S courts.